Frequently Asked Question (FAQ)

FAQ (Frequently Asked Questions)

1. How can I place an order?
• To place an order, simply browse our website and add the desired products to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once the order is confirmed, you will receive an email notification.
2. What payment methods do you accept?
• We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. During the checkout process, you can select your preferred payment method.
3. Do you offer free shipping?
• Yes, we offer free standard shipping on orders over $45. For orders below $45, shipping costs will be calculated based on factors such as the weight, size, and destination of the package. You can find more information about our shipping policy.  
4. How long will it take to receive my order?
• We strive to process and ship orders within 1 business days. The estimated delivery time will depend on your location and the chosen shipping method. You can find more details about delivery times in our shipping policy.
5. What is your return policy?
• We accept returns within 5 days from the date of delivery. To be eligible for a return, the candle must be unused, in its original packaging, and in the same condition as when received. Please refer to our return policy for more information on the return process and eligibility criteria.
6. What if I receive a damaged or defective product?
• If you receive a damaged or defective product, please contact our customer service team immediately or visit our Returns section on the website. We will arrange for a replacement or offer a refund, depending on the specific situation. Our goal is to ensure your satisfaction with our products.
7. Can I cancel or modify my order after it has been placed?
• We aim to process orders promptly, so we recommend contacting our customer service team as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request.
8. Are your candles made from natural ingredients?
• Yes, our candles are made from high-quality, natural ingredients. We prioritize using sustainable materials and eco-friendly production processes to provide you with candles that are safe, clean-burning, and environmentally conscious.
9. Do you offer wholesale or bulk ordering options?
• Yes, we offer wholesale and bulk ordering options. If you are interested in purchasing our candles in larger quantities for retail or special events, please reach out to our wholesale team at info@kahlae.com for more information.
10. How can I contact your customer service team?
• You can contact our customer service team by emailing us at info@kahlae.com. We strive to respond to all inquiries as soon as possible and provide the assistance you need.